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7 tips: what to do if your flight is cancelled, delayed or overbooked

7 tips: what to do if your flight is cancelled, delayed or overbooked

Visit Lithuania started cooperation with the company  and will help everyone to our clients:

Every disrupted flight means extra inconvenience for EVERYBODY in the airport. There are longer queues for passengers, more work for employees and increased securyty issues. All his - extra money spent to maintain order and peace.
Get some of it back by helping us to help air passengers.

Every single trip is important - you understand it as well as we do. Alas, they can be very easily disrupted because of the airline's actions.
Right now about €3 billion was never paid to the passengers, who got stuck in the airport and had to make last minute alterations to their plans. Together we can help passengers to get that's theirs.

Many of us have faced at least one of these very unpleasant situations when you are getting ready for a vacation or a business trip, but the flight is cancelled or delayed turning travellers into hostages stuck at the airport. Statistics show that every tenth European has faced delays, cancellations or a no-show of the flight, experienced baggage delay or loss. But do you know what compensation for the inconvenience you deserve and where you should apply to get it?

First off, you should investigate a bit further – how to recognize a situation when you are entitled to compensation, and when you are not.

Military acts, poor weather conditions, aircraft manufacturer’s defects, worker’s strikes – if you had to deal with one of these situations beyond the control of the airlines, you will not be compensated for either financial nor moral damage.


However, if your flight is late to your destination for more than 3 hours (arrival time is opening of the aircraft door, not the landing), if the flight is cancelled in less than 14 days prior to the departure, or if you have been asked to disembark because of overbooking, you may enjoy a solid morsel in accordance with the Regulation of the European Parliament.

Marius Stonkus, the CEO of SKYCOP, a company, standing up for passengers and their rights in a fight against airline misbehavior towards flight refunds through the international platform, says that if you have caught yourself in a situation within the EU regulatory framework, you can claim up to €600 from the airline. Nevertheless, companies have hundreds of ways to delay the process, and to avoid it whatsoever by taking advantage of a bureaucratic mistake. SKYCOP specialists suggest what you should do to recover the money rightfully belonging to you:

  1. Even if you know that the flight may be delayed, arrive at the airport and check-in for your flight on time. Failing to do so, you may not claim compensation.
  2. If a flight has been cancelled, insist on being properly taken care of: a call to relatives, access to the internet, food, and water must be provided.
  3. Never accept compensations reminiscent of a parody (food vouchers, next trip voucher, free tour coupons, etc.) and do not sign documents to waive further claims if you accept this ridiculous compensation.
  4. File a complaint as soon as possible – depending on the country where the incident took place, the law may provide a very short period.
  5. If your luggage is delayed, immediately contact the personnel in the arrival hall and fill out the complaint. If you leave the airport, your complaint of a missing or delayed baggage submitted later is likely to be rejected.
  6. If you are flying with a group, remember that the compensation must be paid for each passenger individually – do not yield to companies trying to mislead you.
  7. If it has been a business flight and your ticket was paid by the company, never give up – the compensation must be paid to a person whose name appears on the ticket, rather than the payer for the flight.

Half-day tour to Trakai

Trakai (4 hours tour) is one of the oldest Grand Duchy of Lithuania residence and capitals. Trakai is the second capital of Lithuania.

Tour to Kernave

Kernave village (4 hours tour) located on the banks of the river Neris (35 km from Vilnius) has been known as the capital of Lithuania before Trakai and Vilnius. 

Country life museum in Rumsiskes

Country life Open Air Museum of Lithuania (6 hours tour) is a unique and one of the largest (195 ha) open-air ethnographic museums in Europe.

Travel agency Visit Lithuania instagram @visit_lithuania

    Fly & Lease of campers in the Baltic.

    Camper on the road

    Take a tour and discover Baltics by yourself!

    You will be able to travel comfortably throughout Baltic Sates in our campers, as passengers really may feel themselves like home and take any necessary stuff with them, even their most loved cup for coffee.
    A virtue of motor homes is the possibility to be in the cabin in all companionship while going from place to place.
    Moreover, you will be free as you will be independent from hotels and every evening you will be able to spend in any place you wish!

    Prepaid individual transfer :

    no trouble with money exchange upon arrival,
    no need to take care oftaxi search,
    no language problems !

    The driver will wait for you at arrival hall with your name on the card, will help you with luggage and will safely transfer you to agreed place.
    Please fill in the Transfer Reservation and we will contact you within 24 business hours with confirmation

    KIA CARNIVAL  25 EUR (max 5 persons)                                                
    MERCEDES-BENZ VIANO  35 EUR (max 7 persons)

    per car only!